Telus customer service Things To Know Before You Buy
Telus customer service Things To Know Before You Buy
Blog Article
Each and every person who calls the tech support amount is attempting to speak to a true man or woman right away. No one wants to really have to jump by way of a maze of queries in hopes of simply currently being set inside of a que to speak to an actual individual!
• I used to be bounced in between many agents, my calls have been disconnected, And that i gained inconsistent information relating to my deal and bargains.
• A buddy who can be a Telus customer showed me his prepare particulars, and He's receiving a similar prepare for appreciably less while not having to purchase devices, which contradicts what Abdul told me.
Merely type the details of your respective inquiry in a concept and it'll be despatched into a human agent. Messaging here is asynchronous (non-Stay), to help you shut the application or go about your working day even though the agent functions in direction of discovering you a resolution.
You may only modify it. I waited for an hour or so to the cellular phone to talk to a human. He was beneficial, but had to redirect me to another particular person. I used to be then on hold for an additional hour. They presented me a far better deal, however it wasn't what was provided on-line. Individuals promotions are for new customers. To be a faithful customer I would need to spend $78 when compared with $60 for just a new customer, with the service I wanted.
I do know it is vitally frustrating simply because I'm in a similar condition, even though it is in regards to the Television set signal that has been dropped.
I was not telling but striving to speak to him yet he received mad and hung up. This is absurd and intensely Awful customer service. I is going to be pulling my two traces from Telus . If Here is the customer service shoppers are finding out of your reps than you might want to supply it in other places. I are actually with Telus for about 14 yrs and It truly is pretty unfortunate that it's come to this . Taking a look at these threads and comments remaining by Some others it appears I am not the one a single.
following the agent evaluate my account he stated I can not offer you a deal or credits such as you have now using your exiting account, so i just gave up and hangup the cell phone.
I have never been so annoyed with a company. It can be not possible to receive responses from Telus. My Monthly bill continues to be altered several situations considering the fact that signing up with them a yr ago following a promoter arrived to our doorway and drew us in with engaging delivers. She even stated Telus would buy Shaw's agreement penalty to maneuver us over. I regret each and every next of going. It's going to take up a lot of the afternoon to talk with anyone at Telus. Hold situations estimate an hour only to get forwarded to another person and put on maintain for an additional hour. My deal arrangement demonstrates what my bill must be but they arbitrarily adjust my Invoice to 100.
Telus has messed up on my bill multiple occasions while in the pastfew months. Recently by charging me three situations for any provide it back again which was now returned. Then made a decision to go on and alter three of my ideas by themselves. 1st agent I spoke to was excellent and tried out not easy to fix The problem. He even contacted loyalty that will help. They never identified as. I attempted to contact myself and was keep forever so I hung up. Tried using An additional agent he explained he would transfer me to loyalty than proceeded to have upset for the reason that I wouldn't allow for him to end the call when he stated he couldn't transfer me.
I'm in search of the contact number to simply call to talk to some consultant and asking yourself whenever they are available in the weekend. I want to make payment preparations and attempted to on chat, having said that they explained to me I need to get in touch with.
It took place on Sunday that I experienced a awful situation. Telus technical support But I used to be satisfied to find that this Internet site worked on weekends. And Helen granted me assistance, time, and endurance to solve the challenge. I am so thankful I are not able to explain to!
Hi @Ben708 we definitely price your loyalty with us and we want to help. You should control your inbox for any concept from us
The TELUS staff acknowledges that our do the job spans quite a few Territories and Treaty parts and we have been grateful for the standard Awareness Keepers and Elders who're with us today, all those who have gone before us plus the youth that inspire us.
I had been ultimately supplied scenario range 21911243 and advised that a supervisor would connect with me back again inside two several hours, which did not transpire. As a substitute, I was educated which i necessary to hold out 24 hours.